Refund policy
Return & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for either exchange or store credit. We do not offer money-back refunds, unless you have purchased our return service. The Return Service is non-refundable.
If you are exchanging an item for another style and/or size we will ship your first exchange back to you using USPS at no charge as long as it is being shipped to an address within the 48 states. We do not cover any shipping costs on the second exchange or after.
To be eligible for a return, your item must be in the same condition that you received it in, unworn and unused, and its original packaging must look new. You’ll also need to provide an order number or some sort of proof of purchase.
To start a return, you can simply send your product to the following address:
Nice Brand Footwear
746 Higuera Street
San Luis Obispo, CA 93401
You can contact us if you like at info.nicebrandfootwear@gmail.com to let us know you are sending an item back to us and let us know what you would like to exchange it for, or would like an online credit to be put on your account. Please note that returns can take 7-10 days to process once your tracking number indicates it has been delivered. If you do not email us, please put a note inside your return with instructions on whether you are wanting an exchange (include the style name, color, and size) or want a credit put on your account.
You can always contact us for any exchange/return questions at info.nicebrandfootwear@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item appears to have any defects, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that we inspect every item and order before it ships to ensure we are shipping the correct item and that its quality is nice.
We do not accept returns on sale items or Gift Cards.
Return Service Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.nicebrandfootwear@gmail.com
Shipping Policy
Standard Priority USPS shipping is FREE on orders over $250.00 to the 48 states. FREE shipping Does Not exist on our website for shipments going anywhere outside the 48 states. Hawaii and Alaska shipping rates will be based on container size, weight, dimensional weight, etc. and ALL orders may need to be adjusted because due to the many provinces, districts, and distant locations, that may require us to adjust your shipping rate accordingly. If we feel that we need to make an adjustment to the shipping amount on your order we will contact you before shipping your order.
We can ship using UPS and some other shipping carriers if you contact us ahead of time and communicate with us. If we do not hear from you, your order will be shipped using USPS. If we feel that we need to ship your order using a carrier different from USPS then we will contact you. We are all about communication.
Yes, we do ship internationally. All shipping rates on International orders are subject to change after the checkout process due to container size, weight, dimensional weight, province, districts, and country locations.
If at any time you would like a quote on your shipping rate, please contact us and we will work to give you a good rate on shipping. We thank you for your interest in Nice footwear products.